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Request process
Refunds are handled through GGX Labs support. There is no standalone online refund-request page in the current public flow.
- 01Review the current refund policy on the main GGX Labs site.
- 02Prepare the order ID and the payment/order information needed for verification.
- 03Email [email protected] or use the official GGX Labs Contact page.
- 04Support reviews the request and responds through the support channel.
Information to provide
Support should receive enough information to identify the order and payment. The current service support flow references order ID, name, email, mobile number, payment evidence, and a reason for the request.
Do not send secrets
Never send passwords, OTPs, card numbers, CVVs, PINs, recovery codes, or other authentication credentials to support.
Policy and deductions
The current FORGE configuration defines a ₹100 deduction for approved INR refunds and a $1.10 deduction for approved USD refunds. Eligibility remains governed by the published refund policy and the state of the relevant order.
Open the current refund policySecurity
Only provide the minimum information needed for order verification. Refund support should never require authentication credentials or full payment-card secrets.